If you have several questions, related to different categories, please submit one ticket for each question.
Severity 3: Any feature request, general usage questions, inquiries, suggestions and bug or documentation error reports.
Severity 2: Issues that heavily hinder the access to or usage of your platform in a production environment.
Severity 1: Issues that severely or completely hinder the access to or usage of your platform in a production environment.
Non-urgent: Non-urgent issues.